Changes to This Policy
Information You Provide To Us. We collect information you provide directly to us.
For example, we collect information when you register with Cognni for an account, create or modify your profile and online account, access and use the Cognni Services (including but not limited to when you upload, download, collaborate on or share files or other information), participate in any interactive features of the Cognni Services, participate in a survey, contest, promotion, sweepstakes, activity or event, make a purchase, apply for a job, request customer support, communicate with us via third-party social media sites or otherwise communicate with us. The types of information we may collect directly from you include your name, username, email address, your picture, postal address, phone number, information about your data storage preferences, employer's name, job title, transactional information (including services purchased or subscribed to and billing address) as well as any contact or other information you choose to provide. Please be aware that the information you choose to provide in your Cognni profile may reveal or identify information that is not expressly stated (for example, if you choose to provide your picture, your picture may reveal your gender. We also store the files or other information that you upload or provide to the Cognni Services ("Content") in order to be able to provide you with the features and functionality of the Cognni Service. Unless you have purchased a Cognni Enterprise account or higher Cognni Service offering and you have entered into a Business Associate Addendum to the Cognni Service Agreement, you agree not to upload and/or collaborate Protected Health Information ("PHI") as defined under the Health Insurance Portability and Accountability of 1996 Act as amended ("HIPAA"); Cognni disclaims all liability for such PHI. Information We Collect Automatically When You Use the Cognni Services. When you access or use the Cognni Services, we may automatically collect information about you, including:
Information We Collect From Other Sources. We may also obtain information from third parties and combine that with information we collect through the Cognni Services. For example, we may have access to certain information from a third-party social media service if you create or log into your online account through the service or otherwise provide us with access to information from the service. Any access that we may have to such information from a third-party social media service is in accordance with the authorization procedures determined by the social media service.
Use of Information
We may use the information we collect about you for a variety of purposes, including to:
Provide, operate, maintain and improve the Cognni Services; Enable you to access and use the Cognni Services, including uploading, downloading, collaborating on and sharing Content and sending emails on your behalf; Send you technical notices, updates, security alerts and support and administrative messages; Provide and deliver the services and features you request, process and complete transactions, and send you related information, including purchase confirmations and invoices; Respond to your comments, questions, and requests and provide customer service and support; Communicate with you about services, features, surveys, newsletters, offers, promotions, contests and events, and provide other news or information about Cognni and our select partners; Monitor and analyze trends, usage, and activities in connection with the Cognni Services and for marketing or advertising purposes; Investigate and prevent fraudulent transactions, unauthorized access to the Cognni Services, and other illegal activities; Personalize and improve the Cognni Services, and provide content, features, and/or advertisements that match your interests and preferences or otherwise customize your experience on the Cognni Services; Link or combine with other information we receive from third parties to help understand your needs and provide you with better service; Enable you to communicate, collaborate, and share files with users you designate; and For other purposes about which we notify you. Processing
By accessing or using the Cognni Services or otherwise providing information to us, you consent to the processing and transfer of information in and to the U.K. and other countries and territories, which may have different privacy laws from your country of residence.
Sharing and Disclosure of Information.
Vendors, Consultants and Other Service Providers: We may share your information with third-party vendors, consultants and other service providers who are working on our behalf and require access to your information to carry out that work, such as to process billing, provide customer support, etc. For Collaboration: We may share your information, including when you choose to use collaboration features in the Cognni Services that by their nature support sharing with third parties who you choose. Your name, email address, information from your profile and online account (including your photo), and any Content you choose to share will be shared with such third parties, and such third parties may communicate with you (such as by posting comments or emailing you) in connection with your use of the collaboration features of the Cognni Services. Compliance with Laws: We may disclose your information to a third party if (a) we believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request, (b) to enforce our agreements, policies and Terms of Service, (c) to protect the security or integrity of the Cognni Services, (d) to protect Cognni, our customers or the public from harm or illegal activities, or (e) to respond to an emergency which we believe in the good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person. Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. Aggregated or Anonymized Data: We may also share aggregated or anonymized information with third parties that does not directly identify you. Security
While no service is completely secure, Cognni takes reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. For example, your Content is protected with encryption, such as Secured Socket Layer (SSL) protocol, during transmission over the Internet.
The network on which personal information is stored are kept in a controlled environment with limited access. While we take reasonable efforts to guard personal information we knowingly collect directly from you, no security system is impenetrable. In addition, we cannot guarantee that any passively-collected personal information you choose to include in documents you store on our systems are maintained at levels of protection to meet specific needs or obligations you may have relating to that information.
You may access your account information and our service only through the use of an individual user ID and password. To protect the confidentiality of personal information, you must keep your password confidential and not disclose it to any other person. Please advise us immediately if you believe your password has been misused. In addition, always logout and close your browser when you finish your session. Please note that we will never ask you to disclose your password in an unsolicited phone call or email.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information to comply with our legal obligations, resolve disputes and enforce our agreements.
Promotional and Newsletter Communications. You may opt out of receiving promotional and newsletter emails from Cognni by following the opt-out instructions provided in those emails. You may also opt-out of receiving promotional emails and other promotional communications from us at any time by emailing email@example.com with your specific request. If you opt out, we may still send you non-promotional communications, such as security alerts and notices related to your access to or use of the Cognni Services or those about your online account or our ongoing business relations.
Cookies. Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies or to prompt you before accepting such a cookie. Please note that, if you choose to remove or reject browser cookies, this could affect the availability or functionality of the Cognni Services.
Social Media Features and Widgets
Links to Third Party Websites
We may place links on the Cognni Services. When you click on a link to a third party website from our website, your activity and use on the linked website is governed by that website's policies, not by those of Cognni. We encourage you to visit their websites and review their privacy and user policies.
Our Policy Toward Children
The Cognni Services are not directed to individuals under 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us at firstname.lastname@example.org. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.
Last Updated: June 2022